{"id":3100,"date":"2025-02-25T13:14:35","date_gmt":"2025-02-25T11:14:35","guid":{"rendered":"https:\/\/finovate.vamtam.com\/?page_id=3100"},"modified":"2026-05-05T22:58:59","modified_gmt":"2026-05-05T19:58:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/prgrf.com\/uk\/faq\/","title":{"rendered":"\u0412\u0441\u0435, \u0449\u043e \u0432\u0438 \u0445\u043e\u0442\u0456\u043b\u0438 \u0437\u0430\u043f\u0438\u0442\u0430\u0442\u0438."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3100\" class=\"elementor elementor-3100\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6807e17 e-con-full e-flex e-con e-parent\" data-id=\"6807e17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab0851 elementor-widget elementor-widget-html\" data-id=\"1ab0851\" data-element_type=\"widget\" data-e-type=\"widget\" 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.elementor-button{width:100%!important}.paragraf-hero-buttons .elementor-button{min-height:52px;padding:14px 16px!important}}\n@media(max-width:390px){.paragraf-hero-title .elementor-heading-title{font-size:32px!important}.paragraf-content h2{font-size:23px}}\n<\/style><div class=\"paragraf-content\"><h2 id=\"about-the-firm\">About the firm<\/h2>\n<h3 id=\"what-is-paragraf\">What is PARAGRAF?<\/h3>\n<p>An integrated social consulting firm. We help corporations, civil\nsociety organisations, public institutions, and universities turn social\nambition into measurable institutional outcomes \u2014 through strategy,\nnon-dilutive capital, and the capability to use both.<\/p>\n<p>We were founded in 2011, incorporated in 2012, and operate in\nintegrated partnership with Crowe Mikhailenko (Crowe Global network)\nsince 2023.<\/p>\n<h3\nid=\"what-do-you-mean-by-first-social-consulting-firm-in-ukraine\">What do\nyou mean by \u201cfirst social consulting firm in Ukraine\u201d?<\/h3>\n<p>When the practice began in 2011-2012, social consulting as a discrete\ndiscipline did not exist in the country. Trainers, fundraisers, and\nlawyers worked separately. We were the first to assemble the disciplines\ninto one professional service.<\/p>\n<h3 id=\"where-are-you-located\">Where are you located?<\/h3>\n<p>We are a remote-first consulting firm with working bases in Kyiv, Lisbon, Prague, and Chisinau. Our registered office and correspondence address are in Kyiv: 8 Redutna Street. We work with clients across Ukraine and internationally, combining remote delivery with site-based work where the engagement requires it.<\/p>\n<h2 id=\"engagement-and-work\">Engagement and work<\/h2>\n<h3 id=\"how-do-i-start-an-engagement\">How do I start an engagement?<\/h3>\n<p>Three ways to reach us: 1. <strong>Discovery call<\/strong> \u2014 after a short project context 2. <strong>Email<\/strong> \u2014 info@prgrf.com (one-business-day reply) 3. <strong>Phone<\/strong> \u2014 +38 (067) 511-83-71 during working hours.<\/p>\n<p>Before our first call we send a four-question brief so the\nconversation works on substance.<\/p>\n<h3 id=\"what-does-the-discovery-call-cover\">What does the discovery call\ncover?<\/h3>\n<p>Thirty minutes with the relevant service line lead. We listen to your\ncontext and goals; propose two or three possible directions; if it is\nour profile, agree the next step (detailed brief or paid engagement); if\nit is not, we recommend colleagues better suited.<\/p>\n<h3 id=\"how-much-do-your-services-cost\">How much do your services\ncost?<\/h3>\n<p>Every engagement is individually scoped \u2014 by duration, team, and\ndeliverables. Pricing is set after a short brief. For registered civil\nsociety organisations and early-stage social businesses we operate a\nsocial tariff. <a href=\"\/how-we-engage\">How we engage \u2192<\/a><\/p>\n<h3 id=\"how-long-do-engagements-typically-last\">How long do engagements\ntypically last?<\/h3>\n<p>Depends on the service line. Strategic sessions run one to two days\nwith two to four weeks of pre- and post-work. Fundraising-as-a-Service\nstarts with a three-month minimum, typically 12-24 months on retainer.\nCapacity-Building engagements run six to twelve months. Evaluation\nengagements run four to eight weeks.<\/p>\n<h3 id=\"do-you-work-with-international-clients\">Do you work with\ninternational clients?<\/h3>\n<p>Yes. English-language documentation, working experience with Horizon\nEurope, USAID, GIZ, UNDP, EBRD instruments. We work with clients in\nUkraine, Moldova, Georgia, the EU, and the United States.<\/p>\n<p>For international inquiries: info@prgrf.com.<\/p>\n<h2 id=\"engagement-structure\">Engagement structure<\/h2>\n<h3 id=\"do-we-sign-a-contract\">Do we sign a contract?<\/h3>\n<p>Yes. Light engagements use an engagement letter; longer or\nhigher-stakes work uses a master service agreement with statements of\nwork per phase. NDA is signed before commercially sensitive material is\nshared.<\/p>\n<h3 id=\"do-you-guarantee-outcomes\">Do you guarantee outcomes?<\/h3>\n<p>We guarantee the <strong>process<\/strong> \u2014 that we will work to PMD\nPro, GRI, OECD-DAC, and our own quality gates. We do not guarantee\nexternal decisions outside our control (donor approvals, investor\nreactions, regulatory rulings).<\/p>\n<p>What we commit to in writing: - Adherence to agreed timelines (with\nforce majeure exclusions) - Deliverables matching the agreed scope -\nFree revisions for thirty days post-completion (within scope) -\nConfidentiality<\/p>\n<h3 id=\"can-we-cancel-an-engagement\">Can we cancel an engagement?<\/h3>\n<p>Yes, on agreed terms. Standard structure: - Before work begins \u2014 full\nrefund of advance, less operational costs - Up to 25% complete \u2014 75%\nrefund - 25-50% complete \u2014 50% refund - 50%+ complete \u2014 pro-rata for\nwork delivered<\/p>\n<p>Alternatives include pausing the engagement (1-3 months), reducing\nscope, or rescheduling at locked rates.<\/p>\n<h2 id=\"funding-and-fundraising\">Funding and fundraising<\/h2>\n<h3 id=\"do-you-write-grant-proposals\">Do you write grant proposals?<\/h3>\n<p>Yes. Across three engagement models \u2014 full outsource\n(Fundraising-as-a-Service), capability building of your in-house\nfunction over 6-12 months, or supervised practice for existing\nfundraising teams. <a href=\"\/how-we-engage\">How we engage \u2192<\/a><\/p>\n<h3 id=\"which-donors-do-you-have-experience-with\">Which donors do you\nhave experience with?<\/h3>\n<p>EU instruments (Horizon Europe, LIFE, Erasmus+, EU4Business, U-LEAD,\nCOSME); USAID (HOVERLA, ERA, Innovation Fund); GIZ; SIDA; UNDP\/UNEP;\nEBRD; IFC; World Bank; KfW; the major Ukrainian funders (International\nRenaissance Foundation, ICF, Ukrainian Cultural Foundation, Ukrainian\nVeteran Foundation).<\/p>\n<h3 id=\"do-you-provide-grants-directly\">Do you provide grants\ndirectly?<\/h3>\n<p>No.\u00a0We are not a grant-making body. We help organisations secure\ngrants from third-party funders.<\/p>\n<h2 id=\"esg-and-sustainability\">ESG and sustainability<\/h2>\n<h3 id=\"do-you-help-with-csrd-readiness\">Do you help with CSRD\nreadiness?<\/h3>\n<p>Yes \u2014 under our Sustainability &amp; Impact service line. Materiality\n(single and double), strategic ESG positioning, KPI design,\nGRI\/SASB\/CSRD\/TCFD reporting, B Corp and EcoVadis preparation.<\/p>\n<h3 id=\"do-you-work-with-smaller-businesses-on-esg\">Do you work with\nsmaller businesses on ESG?<\/h3>\n<p>Yes. SMEs are a significant share of our ESG-strategy clients,\nparticularly exporters and supply-chain participants of EU-domiciled\ncompanies.<\/p>\n<h2 id=\"confidentiality\">Confidentiality<\/h2>\n<h3 id=\"will-my-information-stay-confidential\">Will my information stay\nconfidential?<\/h3>\n<p>Yes. NDA is standard from the start of any engagement. Documents\nstored on EU-based servers (GDPR-compliant). Access limited to the\nengagement team. Post-engagement, archives are retained for three years\nand then deleted or returned to you. <a href=\"\/legal\/privacy\">Privacy\nPolicy \u2192<\/a><\/p>\n<h2 id=\"other\">Other<\/h2>\n<h3 id=\"how-fast-do-you-respond\">How fast do you respond?<\/h3>\n<ul>\n<li>Email \u2014 within one business day<\/li>\n<li>Phone (during working hours) \u2014 immediate<\/li>\n<li>Form on the website \u2014 four to eight hours during working hours<\/li>\n<\/ul>\n<h3 id=\"cant-find-the-answer\">Can\u2019t find the answer?<\/h3>\n<p><a href=\"mailto:info@prgrf.com\">Write to info@prgrf.com<\/a> \u2014 we\u2019ll\nreply with a personal answer and add the question to the FAQ.<\/p>\n<h2 id=\"cta\">Next step<\/h2>\n<p><a href=\"\/contact\/\">Request a discovery call<\/a> \u00b7 <a\nhref=\"mailto:info@prgrf.com\">info@prgrf.com<\/a><\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Answers to common questions about who we are, how we work, project formats, pricing, confidentiality, funding work and discovery process.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3100","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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